Support that answers on the first call.
No ticket number. No routing through three departments to reach someone who’s actually seen your machine. When you call us, you get an engineer, and if the problem needs eyes on it, we get on a plane.
Services & Support
24-hr
Phone support. Day, night,
weekend. No charge.
∞
Unlimited email support.
Ask as often as you need. No charge.
24 hrs
Quotes within 24 hours. Because
purchasing has a deadline too.
#1
Parts on the shelf. The largest mining-duty
Raptor® aftermarket inventory in the world.
What we do in the field
On-site engineering & troubleshooting
Shutdown support, main shaft replacement, thread inspection, liner analysis, and diagnosing the failure nobody can explain. We work alongside your maintenance crew, in the machine, on your schedule.
Crusher training
Classroom and on-site programs built from the machines themselves: Raptor® 900 and 1100, MP1000 and MP1250, and advanced cone crusher training. Your team learns the machine from the people who designed it.
Repairs & rebuilds
Crack repair, thread rebuild, seating rebuild, main shaft replacement, jackshaft bearing rebuild. We’ll also work with your local shops, supplying the engineering, drawings, and procedures: when that’s faster and cheaper for you.
Free liner analysis
3D laser scanning, a wear study, and an engineered recommendation specific to your chamber and application. No cost, no obligation.
Full-machine engineering support
Flow sheet reviews, plant and equipment upgrades, expansion planning. We apply what we know about the whole machine to improve any part of it, which is exactly how we improve individual parts, too.
Which engineer do you want to work with?
There’s the one in the polo shirt behind a computer, and there’s the one in a vest and hard hat with their arm inside your crusher. Ours are the same people. Theoretical and practical, in the office and in the field, because you can’t engineer a fix for a machine you’ve never stood next to.
Talk to an engineer, 24/7.
Call +1 (414) 909-8800 any hour. And when the problem needs eyes on it, we come to you.
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